Questions? We’ve Got Answers.

Here’s everything you need to know before trusting the temp.

How accurate are your thermometers?

The accuracy of the thermometers varies depending on the temperature range being measured. Within the range of 32°F to 212°F (0°C to 100°C), the thermometer has an Internal accuracy of ±2°F (±1°C)

Within the range of 32°F to 572°F (0°C to 300°C) the thermometer has an ambient accuracy of ±5.4°F (±3°C)

What’s the difference between the single and dual probe models?

The main difference between a single and dual probe meat thermometer is the number of items they can monitor at the same time. While both types are capable of reading ambient temperature, a single probe thermometer can only track one temperature source at a time—either the internal temperature of the meat or the ambient temperature of the cooking environment. In contrast, a dual probe thermometer can simultaneously monitor two separate temperature points, such as the internal temperature of the meat and the ambient temperature of the oven or grill, or even two different cuts of meat. This makes dual probe models more versatile for multitasking during cooking.

Are the probes waterproof?

Our meat probe is built with an IP67 water resistance rating, meaning the probe itself can handle accidental splashes, steam, and even brief submersion, making it perfect for use in busy kitchens or outdoor BBQs. This durability ensures you can rinse the probe under running water for easy cleaning without worrying about damage. Please note that the booster unit is rated IPX2, offering protection against light water drips only. To keep your thermometer working at its best, avoid exposing the booster to heavy splashes, rain, or submersion—simply wipe it clean with a damp cloth. This combination gives you a rugged, easy-to-maintain probe with a booster that’s protected for everyday kitchen use.

How do I clean and maintain the thermometer?

1. Make sure the probe is clean and completely dry before placing it in the booster's
charging nest. Clean probes charge better. Wash with mild soapy water and avoid using abrasive sponges or cleaners that could scratch it.
 

2. Clean the booster by wiping It with a damp cloth. Remember, the booster is not dishwasher-safe or waterproof, so don't submerge it in water.
 

3. Always insert the probe beyond the safety notch to avoid damage and reduce injury risk. Do not use the probe in microwave ovens.


4. Keep the booster away from grill covers or hot surfaces.
 

5. Never remove the probe while it's hot. If exposed to high heat or flames, wear eye protection when removing it.
 

6. If the probe falls into the fire or direct heat, close the grill or cooking appliance's lid
and turn off the heat. Let it cool completely before removing.
 

7. Keep the probe away from hot charcoals. Don't use it directly above hot coals. Always wear gloves when removing the probe from meat.
 

8. After use, clean the probe with a kitchen towel or rag. Rinse only when it has cooled to a normal temperature to avoid damage.
 

9. After cleaning, store the probe in the booster for charging.
 

10. The probe has a sharp tip, so handle It carefully. Keep it out of reach of children
or individuals with certain disabilities, and don1 t store or use it near them.

What’s your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return period from the date of delivery.

Eligibility – Items must be returned in their original condition, with all packaging, accessories, and manuals included.

Proof of Purchase – A receipt or order confirmation is required for all returns.

Condition – Products showing signs of misuse, damage, or alteration may not be eligible for a refund.

Refund Method – Refunds will be issued to the original payment method within 5–7 business days of receiving and inspecting the returned item.

Return Shipping – Customers are responsible for return shipping costs unless the item is defective or incorrect.

Defective or Incorrect Items
If your product arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. We’ll arrange a replacement or refund at no cost to you.

Still have questions?

We’re always here to help you cook with confidence.

 

Whether it's about your order, our products, or grilling tips—we’ve got your back.

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